"Making Good Customers Better."™

Customer Loyalty and Reward Programs for the Coffee Shops & Cafés

KickBack Systems offers successful relationship management solutions including customer loyalty marketing and reward programs for coffee shops and cafés.

With about 11,000 chain and 14,000 independent cafés and coffee shops and coffeehouses in the U.S., according to the Specialty Coffee Association of America (SCAA), consumers can afford to be picky about where they buy their brewed beverages. They want their coffee hot, fresh and customized to their specific taste and they are not about to compromise on any of those demands.

Coffee shops have some major advantages over other types of businesses when it comes to building a loyal following. About 83% of adult Americans are frequent shoppers of coffee products, consuming an average of three cups each day. As a nation, we spend $12 billion a year at independent coffee shops, a number expected to double in the coming years. Obviously, coffee is a popular beverage, but the competition is fierce. A well­operated customer loyalty program, such as KickBack's award­winning incentive rewards program, can infuse some energy in your brand to help you rise above your competitors.

With more than 15 years of experience, KickBack is recognized as the market leader in building rewarding customer experiences that generate brand loyalty, build repeat store visits and increase bottom line sales. KickBack’s innovative approach to loyalty solutions is a truly accountable marketing technique that provides insights for your café, coffee shop or coffeehouse.

When it comes to shopping rewards and incentive programs, your customers are not just looking to satisfy their hunger, thirst and comfort needs. They are also looking for an experience ­­an enjoyable and engaging experience. KickBack Rewards can help you generate the excitement your customers crave. Focusing on relationship management, marketing and management solutions utilizing KickBack’s advanced loyalty platform will lead to greater customer satisfaction.

As your competition races to launch loyalty programs, café’s remain fertile ground for programs that blend mobile technology and rewards. Research suggests that the best marketers are receptive to adapting this technology. Contact a KickBack Customer Relationship Manager to learn how KickBack technology can go to work for you.

About Us

As a national leader in rewards programs and loyalty solutions, KickBack Systems develops business solutions that make retail operators smarter, more profitable and helps to elevate their entire organization to learn how to anticipate the growing needs of their customers.

Read More.


Once I started carrying the KickBack Points card, I started shopping Alta Convenience Stores a little more. I enjoy getting the rewards, but I really enjoy their employees as well. I look forward to my visits.

Chris Park, Customer & KickBack Systems Super Bowl Giveaway Winner

The KickBack Points program has been a great boost for our business and having the grand prize winner come from one of our stores has been an extremely exciting experience... Chris was really surprised and sincerely grateful to win the grand prize. As a company, it feels great to reward one of our loyal customers with such a fantastic opportunity.

Dennis Dirkse, Area Sales Manager for Pester Marketing Co.

Our advocates are asking for a loyalty program, and we are answering in a big way. We are known for our great service, and World Rewards provides us with the opportunity to thank our advocates instantly, and encourage them to make Bobby & Steve’s Auto World their one-stop-shop.

Jared Scheeler, Director of Convenience Store Operations at Bobby & Steve's Auto World

Each of these brands has their own loyalty program, but it was our company’s contention that it was better for us to market one loyalty program, Rattlers Rewards, than to try to market three separate programs to our customers. We went with KickBack Rewards because they were very easy to work with and the rollout was fairly smooth for a business transition of this size.

Jim Kolkhorst, CEO of Kolkhorst Petroleum Co, Inc.

We are in a very competitive market surrounded by larger retailers with rewards programs. During our due diligence phase, we learned that a lot of our customers were already participating in KickBack's program at Conoco and Phillips 66 locations. By joining the coalition, we are able to help our loyal customers earn discounts, prizes and other great rewards. It's really a win-win for everyone.

Troy Plane, Company Owner and General Manager at Phillips 66

Contact Us


Toll Free: 866-230-6357
Local: 208-735-2265
Tech Support: 866-235-5503


1539 Fillmore St.
Twin Falls ID 83301

Contact Us