Training and Videos - KickBack Knowledge Base
Loyalty Marketing - Vendor PartnershipsVideo
Would you like to deliver special offers to customers that have not tried your products? Your retailer has the ability to do just that, through the marketing functionality available to them through their KickBack Points loyalty program. Let me introduce you to KickBack Points. This is a loyalty rewards program that gives consumers one card that they can use at thousands of locations across the country to earn points and spend like cash.
How does a rewards program make my business more profitable? How do I pay for it? These are questions savvy retailers have been asking themselves before investing in a loyalty program. Furthermore, they are important questions that you must answer completely so you can be confident that a loyalty program is right for you. In this video, KickBack Points explains how you can use the targeted marketing loyalty programs offers to increase store profitability. KickBack's detailed customer analytics will make you a smarter marketer and, more importantly, help you boost sales in all key categories.
With nearly 20 years of experience in the loyalty business, KickBack Points has learned quite bit. One of the most important things we have learned is that retailers have important questions that must be answered so they can maximize their rewards program experience. Plus, retailers must also be able to answer questions from their customers. While KickBack is an industry leader in loyalty, retailers must also understand how the program works in order to communicate the numerous benefits to their customers. In this video, KickBack offers the answers to some of the most frequent questions the company receives.
The Script Training, Short Version
Achieving maximum card penetration will help you grow your loyalty business. To do this, getting cards into the hands of your customers is crucial. To help you accomplish this, KickBack has developed a failproof script that will ensure your customer counts are constantly rising, and it's as simple as saying, "Do you have your KickBack card with you today? Let me get you one. It's free." After the card is activated, customers will be treated to another scripted line, "I just put money on your card." Now you have their attention. In this video, you will learn how to master the KickBack script to keep your loyalty customers coming back for the next great deal.
Understanding the Basics
Learn how to participate in KickBack, how the points are earned and where they go, how to manage your KickBack account, and how to create the right type of program for your business that you want to share with your customers.
Making it Work for You
Learn tips to help your program grow and be successful, and to ensure that your sales staff understand the ins and outs of KickBack. Diligence will lead to success, and with a program this easy, your employees will believe in it as much as you do.
See how others have maximized their KickBack experience and get ideas for your business. From points redemption to getting other vendors onboard, from school & community involvement to a simple free hot dog or BOGO soda, see how you can reward your customers for their loyalty.
KickBack Points Program - Your First 180 DaysVideo
Learn what to expect when you join KickBack. See how you can access a database of customer buying habits and create targeted, meaningful promotions to help you grow your business. Time and commitment will help you along your loyalty journey; soon you’ll have customers engaged in the program and a vital database to understand their needs.
Loyalty programs are very effective at increasing sales and engaging your customer base, but they can also be very expensive for a business to administer. This video helps you to understand where the returns on that investment come from as well as how to pay for your loyalty program. These concepts are very important to understand as you launch your new program. Specific tactics will be identified that you can employ to cover the cost of investment very quickly.
Manager Training Video
Cashiers and managers must execute the script consistently and accurately each time a customer comes up to pay. This will ensure that they get a card and get their rewards. Distribute the script to your cashiers prior to store training and require that they commit the script to memory. If they have this memorized prior to our trainers arriving on site they will have a much easier time and the program will be fun for both them and your customers.
Cashier Training Video
As the person in your store who has the most contact with customers, cashiers are the connection between your customers and the KickBack program. Ensure customers, and the cashiers who help them, understand the benefits of KickBack by using our short, simple script that has been tested successfully in thousands of stores.