Training and Videos - Utilize Customer Data
KickBack's Loyalty Dashboard gives you a real-time progress report on the performance of your rewards program. Quickly check the status of enrollments; card issuance and points on hold transactions over the past 7 days. Status reports on frequency, redemption ratio, ticket average, inside ticket average and average gallons for the past 30 days may also be viewed.
Promo Builder gives you the power to create loyalty promotions on the fly! If you become inspired to start a new club program or bonus point offer, you can do quickly and easily.
Day To DayVideo
Learn how to access your day to day summary report. It's a comparison of how many customers are participating in KickBack Points: how many points are being issued, and how many points are being redeemed. Use the report to set daily or weekly goals for cardholder participation & monitor store progress.
Security Exceptions ReportVideo
Learn how to access one of your most important reports to monitor potential fraud. This report alerts you to warning signs, such as high dollar amounts from a location or cardholder. Check & clear the report daily to determine if transactions are suspicious or legitimate, and to make sure good customers get their points.
Top Customer ReportVideo
Learn how to create a top customer report and see who your top customers are by name, their shopping habits, and their value to your business. How much they spend, how often they come in, and what their buying habits are will help you to create relevant offers to say thank you for their business and build a bond that will keep them coming back.
Transaction Summary ReportVideo
Create a transaction summary report to summarize key performance metrics for one or more locations. See how well you're promoting your loyalty program, how customers are using their loyalty cards, and analyze transactions to see how you can influence customer behavior and grow your business.
Transaction Detail ReportVideo
Create a report that shows transactional data when a KickBack card is swiped, and see each transaction and the detail associated with that purchase. Whether you use a stand-alone solution that collects a limited amount of transactional data, or your program is integrated into your point of sales system, this report will provide you with valuable data.